Frequently Asked Questions
When will I receive my order?
We will send your item within 2-4 business days from our location in Perth. Please check your tracking information provided via email for delivery updates.
Delivery times vary depending on your location however should be approximately within 10-15 business days within Australia. Please contact us prior to ordering if you have an urgent time frame and we will do our best to assist.
Do you offer International Shipping?
At this stage, we ship to Australia only (with the exception of some bulky items). We will be offering shipping to other countries in the near future.
I live in a remote area - do you deliver to me?
The majority of our items can be delivered to all areas (including remote) via Australia Post. However, some items are only shipped via courier due to size or logistics, and thus cannot be delivered to all areas. If you have any concerns before ordering, please email us at firstname.lastname@example.org.
If you do order and we cannot deliver due to your location, we will contact you to arrange a refund.
Do you offer Afterpay?
Yes we do! At the payment area of checkout, please select Afterpay as your payment option.
Afterpay terms can be found here.
What are your Returns and Refunds policies?
Please read our returns and refunds policies here.
What is your Shipping policy?
Please read our Shipping policy here.